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| BOOKING CONDITIONS
Hereinafter called ‘’The Company’’ |
| CONDITIONS A
Apply to all Bookings covered by ATOL No. 74904 as shown
overleaf.
1. RESERVING YOUR HOLIDAY
On receipt of your request and deposit we will confirm you
booking and from that point cancellation charges will apply,
and send you a confirmation with details of your arrangements.
Please note that a telephone booking confirmation is as
firmly confirmed as if it were made/confirmed in writing
at that time.
2. PRICE GUARANTEE
CHARTER FLIGHT ARRANGEMENTS: - The price shown on this confirmation
invoice will not be subject to any surcharges. SCHEDULED
FLIGHT ARRANGEMENTS:- As scheduled airlines reserve the
right to increase prices at any time the price shown on
this confirmation invoice will ONLY be guaranteed once full
payments is received before due date of payment. The payment
of a deposit guarantees your seat, not the price.
GOVERNMENT ACTION: - Our price Guarantee can not cover increases
due to direct Government action e.g. the imposition of VAT
or Passenger Levy.
3. MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in the arrangements
for your holiday we will inform you as soon as possible.
4. MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major change to
your holiday arrangements e.g. change of departure time
of more than 12 hours, change of airport(but excluding changes
between airports in London region, aircraft type airline)
it will only be because we are forced to do so by circumstances
usually beyond our control. In such an unlikely event we
will inform you immediately and our objective will be to
minimise your inconvenience. We will wherever possible offer
you alternative arrangements as close as possible to your
original choice. You will then have a choice of accepting,
taking another available holiday of similar price or cancelling.
Should you choose to cancel you will be reimbursed all monies
paid to us.
5. GROUP HOLIDAYS
Some of our holidays are based on minimum number of participants
and in the unlikely event that these numbers are not reached
we reserve the right to cancel the tour and refund all payments
made. Prices are subject to increase if the group size is
reduced.
6. FLIGHTS
Details of airlines, flight numbers/schedules and destination
airport will be shown on your invoice/confirmation. We regret
we are unable to guarantee specific aircraft types or airline.
7. INSURANCE
The Company strongly recommend that the Client takes out
adequate insurance. The Client is herewith recommended to
read the terms of any insurance effected to satisfy themselves
as to the fitness of cover. The Company will be pleased
to quote you for insurance. Should insurance be declined
you will be asked to sign our indemnity form.
8. MAKING A BOOKING
The person making the booking becomes responsible to The
Company for the payment of the total price of the arrangements
for all passengers shown on the invoice.
9. DEPOSIT
No booking will be confirmed unless the required deposit
has been received by The Company.
10. CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than increasing the
number of persons in your party – and providing we can accommodate
the change, you will have to pay an Amendment Fee per person.
These fees can vary greatly and will be advised at the time
changes are made. Changes must be confirmed to us in writing.
From time to time we are required to collect additional
taxes and surcharges. You
will be informed of any such charges prior to ticket issue.
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11.
CANCELLATION
Should you or any member of your party be forced to cancel
you holiday, we must be notified, in writing, by the person
who made the booking and who is therefore responsible
for the payment. of the cancellation charges. Cancellation
charges are calculated from the date we receive the written
notice of cancellation.
Amount of cancellation charge
(shown as a % total holiday cost)
More Than 42 days . . . . . . . . . . . . . . . . . .
. . . . . . .Deposit
29-42 days . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . 50%
15-28 days . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . 70%
8-14 days . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . 90%
1-7 days . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . 100%
Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result in loss
of 100% of total cost of all travel arrangements in most
cases. Please consult your reservation adviser. Charter
flights carry a 100% cancellation fee both before and
after ticket issue.
12. COMPLAINTS
If you have a problem during your holiday, it is a legal
requirement that you inform the property owner/hotel management/our
local agent who will endeavour to resolve the situation.
If your complaint cannot be sorted out locally you must
obtain written confirmation that the complaint was lodged.
You must follow this up within 28days of your return home
in writing to us with all the relevant details. If you
fail to follow this procedure, it may make it impossible
to investigate your complaint fully.
13. LEGAL JURISDICTION
We accept the jurisdiction of the Courts in any part of
the UK in which the client is domiciled. For clients not
domiciled in the UK the Court of England shall have sole
jurisdiction.
CONDITIONS B
Apply to all bookings covered by an ATOL No. Other
than 4953 as shown overleaf. Please read the
following terms and conditions carefully as they apply
to all bookings made. No variations shall be valid unless
agreed and confirmed in writing by a Director of The Company.
A verbal variation will not be valid.
The Company act as agents only in transactions relating
to flight, care hire, accommodation, package holidays
etc. and book those facilities for you(the client) on
behalf of the Supplier or Operator (the Principal). The
Company are not the Principal and do not act as the Principal
nor shall they be construed as being such by inference
or otherwise. This confirmation does not constitute a
contract. Your contract is with the Principal named overleaf.
The Company are not liable for the Principals actions,
failures or omissions.
No booking will be confirmed unless required deposit has
been received by The Company. Principals reserve the right
to increase prices up to the date on which they receive
the balance. Payment of a deposit guarantees your seat,
not the price.
Bookings made will be immediately subject to the Principal’s
terms and conditions and The Company have no authority
to vary them in the Client’s favour.
All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as
firmly confirmed as if it were made/confirmed in writing
at that time.
The Company will attempt to fulfil Clients requirements
to its best abilities and in the event of complaint, will
pass such complaints to the Principal concerned on the
Clients behalf. As agent only, The Company will not be
able to commit the Principal as o their correct course
of actions. The Company strongly recommend that the Client
takes out adequate insurance whether or not it is a Principal’s
condition of booking. The Client is herewith recommended
to read the terms of any insurance effected to satisfy
themselves as to the fitness of cover. The Company will
be pleased to quote you for insurance. Should insurance
be declined you will be asked to sign our indemnity form.
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| CONDITIONS APPLYING To A
and B |
Please remember that the person making
the booking accepts ALL the booking conditions and is
liable for any amendment fees, late payments or cancellation
charges that arise on behalf of ALL the passengers in
their party. In addition they are also responsible for
checking this and all future documentation and for advising
us immediately if anything is missing or incorrect. The
details overleaf are given in good faith based on information
from the Principal at the time of booking. Should it transpire
that any of these details differ you will be advised immediately.
PAYMENT
You must pay the balance by the due date shown on the
confirmation. Please note that for some telephone bookings
full payment may be required IMMEDIATELY i.e. before you
receive confirmation. If this applies you will be advised
when the booking is made. It is very important
that you pay balances when due because failure to do so
may lead to the cancellation of your holiday and still
leave you liable to the cancellation charges.
Where an extra ‘’booking charge’’ applies this will have
been advised at the time of booking. All credit
card payments are subject to a 3% charge. However
where cancellation can be avoided with the Principal a
late payment of £30 will be applied to your balance.
PASSPORT, VISA AND HEALTH
REQUIREMENTS – Your are responsible for checking all these
items
Passport and Visa: You must consult the
relevant Embassy or Consulate for this information. Requirements
may change and you should check for up-to-date position
in good time before departure. We regret we can accept
no liability if you are refused entry onto the flight
or into any country due to failure on you part to carry
the correct passport, visa or other documents required
by any airline, authority or country.
Health: Recommended inoculations for
travel may change at any time and you should consult your
doctor on current recommendations before you depart. Health
requirements for you holiday destination are outlined
in the Department of Health leaflet entitled ‘’The Traveller’s
Guide to Health’’ (T4), which is available by calling
0800 555 777. It is your responsibility to ensure that
you obtain all recommended inoculations, take all recommended
medication and follow all medical advice in relation to
your trip.
SPEACIAL REQUEST AND MEDICAL PROBLEMS
If you have any special requests, please advise us at
time of booking. Although we will endeavour to pass any
such request on to the relevant supplier, we regret we
cannot guarantee any request will be met. Failure to meet
any special request will not be a breach of contract on
our part. If you have any medical problem or disability
which may affect your booked arrangements, you must advise
us in writing at the time of booking giving full details.
If we feel unable to properly accommodate your particular
needs, we must reserve the right to decline/cancel your
booking.
BEHAVIOUR
When you book with us, you accept responsibility for any
damage or loss caused by you or any member of your party.
Proper payment for any such damage or loss must be made
at the time direct to the accommodation owner or manager
or other supplier. If you fail to do so, you must indemnify
us against any claims (including legal costs) subsequently
made against us as a result of your actions. We expect
all clients to have consideration for other people. If
in our opinion or in the opinion of any other person in
authority you are behaving in such a way as to cause or
to be like to cause distress, danger or annoyance to any
third party or damage to property, we reserve the right
to terminate your arrangements without notice. In this
situation towards you (including any return transport
arrangements) will immediately cease and we will not be
responsible for meeting any costs or expenses you may
incur as a result, making any refund or paying compensation.
FORCE MAJEURE
We accept no responsibility for and shall not be liable
in respect of any loss or damage or alterations, delays
or changes arising from unusual and unforeseeable circumstances
beyond our control, such as war or threat of war, riot,
civil strife, industrial dispute including air traffic
control disputes, terrorist activity, natural and nuclear
disaster, fire or adverse weather conditions, technical
problems with transport, closure or congestion of airports
or ports, cancellations of schedules by scheduled airlines.
You can check the current position on any country by telephoning
the Foreign and Commonwealth Office’s Travel Advice Unit
on 0207 193 3162.
RECONFIRMING RETURN/ONWARD FLIGHTS
It is your responsibility to ensure you follow ALL RECONFIRMATION
INSTRUCTIONS which will be shown EITHER on the FRONT of
this invoice or on your travel documents. The Company
will not be liable for any additional costs due to your
failure to reconfirm flights.
DOCUMENTS DESPATCH
The
address for all documentation will be that given at the
time of booking. Documents will normally be despatched
7 days before departure. N.B. For bookings made within
14 days of departure it may be necessary for you to collect
your air tickets at the airport. Any other vouchers will
be posted/faxed to you direct. Only E-Tickets will be
sent by 1st class post at client’s own risk. For additional
security scheduled airline Paper Tickets
are usually sent by Recorded Delivery and in this event
it is your responsibility to ensure receipt/collection.
If Paper Tickets are lost in the post and a new set of
tickets has to be reissued you may have to pay for the
tickets again. A form of indemnity will have to be filled
in to claim your monies which can take 6 months. LATE
BOOKIGNS may also require Registered/Courier delivery
of documents in which case the appropriate charges will
have been advised at the time of booking.
YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flights
from UK Fly centre you will receive a Confirmation Invoice
from us (or via our authorized agent through which you
booked) confirming your arrangements and your protection
under our Air Travel Organizer’s. In the unlikely event
of our insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further information
visit the ATOL website at www.atol.org.uk. Not all holiday
or travel services offered and sold by us will be protected
by the ATOL Scheme. Please ask us to confirm what protection
may apply to your booking.
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